User Flows

CASE STUDY

EV Charging User Flows

Designed and developed several complex user flows on a popular EV Charging web app. This included user onboarding, account creation, guest account user interfaces, an activity dashboard, subscription and payment method editing, and profile settings.

WHAT I DID

  • UI/UX Design
  • Data visualization
  • Front-end development
  • Integrated language plugin
  • Integrated payment provider

TECHNOLOGIES

  • HTML
  • Responsive CSS
  • Vue
  • JS, JQuery
  • Jira


Objective
Create intuitive interfaces for EV drivers to find charging stations & manage their payments.



CHALLENGES

  • Multiple user roles
  • Complex charging & payment instructions
  • Many data states, including empty states
  • Too much data

SOLUTIONS

  • Create custom content for each role
  • Redesign & simplify payment flows
  • Utilize Vue to handle data states
  • Summarize data to highlight key points

OUTCOMES

  • Easier & faster account creation
  • Reduced calls to customer support
  • Easier to maintain JS codebase
  • Improved UI hierarchy and structure